La Posada del Molino

I booked at 15:09 on 07/09/2024, and got confirmation by email and in Booking.com messages. At 16:45 I told the hotel through Booking.com that I was walking there. When I arrived, the main door was locked. I then saw emails from the hotel asking me to register and pay. I did both with my credit card through Booking.com at 17:06. At 17:17, Booking.com sent a message saying the hotel had supplied my “Signatures”, meaning my check-in details. An email at 17:33 confirmed it: “The accommodation provider takes full responsibility for the content of this message, sent via Booking.com Hemos confirmado tu reserva en nuestro hotel. A continuación te mostramos los detalles de la reserva”. But the hotel never sent the door entry code. They ignored six more messages and two emails I sent through Booking.com. I also tried calling six times, both on WhatsApp and directly, with no answer. On my fourth attempt, after being on hold for 18 minutes, I finally spoke to “Jahjeel at Booking.com. The call began at 18:02 on 07 September 2024. She couldn't reach the property, but emailed the hotel at 18:29. Jahjeel said I'd get a full refund for this booking, and that if I had to book somewhere else, Booking.com would cover it in full given the inconvenience. She said I'd get an email where I could send the receipt for the new booking. At 19:04, two hours after I arrived, registered, and paid for the one-night stay, I received an email saying, “Unfortunately, La Posada del Molino informed us that they can no longer accommodate you due to (no reason given)”. Despite what Jahjeel had told me, the email said, “We will cover any price difference up to € 19.13.” I had to pay €71.10 for other accommodation after a very stressful experience. As of 11 December 2024, I still hadn't received a refund for either booking or any further communication from Booking.com, so I started the credit card chargeback process. It seems Booking.com isn't disputing the chargeback for La Posada del Molino, but has disputed the one for the replacement hotel, despite what its agent told me at the time.