Tania S.
Unacceptable. The unit had a horrible sewer smell, and there was loud paddlesport all day and late into the night. The new keyless system left us locked inside with no way to get out, which felt totally unsafe. The showerhead had broken off and took four days to fix. We asked for a refund, but management wouldn’t refund anything or offer a viable solution. They said we could leave, but would lose the days already spent and any credit from Booking.com. Booking.com only gave a partial credit, and the property management gave us nothing, which wasn’t nearly enough. Do not rent!
