Nikolay P.
The heated pool was the main reason I chose Casa Julia Oasis Papagayo, Coralejo on Booking.com for a Christmas break with my children. The listing clearly said the pool was heated, but I was later told it would be closed for maintenance during our stay. That essential facility being unavailable was a major change to the booking terms and meant the accommodation no longer matched what had been advertised. I asked to cancel, but was charged a fee even though the missing facility wasn’t my fault. I consider this misleading and unfair, and a violation of consumer rights. The renovations had been planned for a long time.
