Daniel W.
The exit gates were locked, and Emergency Exit 2 was blocked by chairs and a bicycle, as the photos show. The outer door was always locked too, so we had to wait for someone to let us in. There was only one staff member on duty at a time, and they couldn't fix problems. They were pleasant, but unable to help. Our room had no phone or TV. It smelled bad and was very cold because the heating didn't work. There was no soap in the bathroom, which was even colder than the bedroom. The bathroom was unpleasant, and I genuinely believe we should be compensated for spending two nights in such poor accommodation. This is the worst hotel I've ever used and doesn't meet Booking. Coms standards. This horrible dump should be removed from the listings. I'd be grateful for your comments.
