Hostal Hispano Gran Vía

The room was too small and noisy for the price we paid. Window soundproofing was poor, so we heard everything from the busy street, which stayed lively until around 1 a.m. There wasn't a hair dryer in the room on the first day, and we had to ask reception the next day to get one. It's okay to book if the price–performance ratio works for you, but we found it too expensive for a room more basic than an Ibis Budget. On the plus side, it was clean, the Wi-Fi worked well, and the staff were kind and helpful. The location is really good, right next to Gran Vía and a metro station.

The location was great and the room was very clean, but sound isolation was bad. It was also really cold. We asked each day for the heating to be turned on, but it never was. Not acceptable. Edit: In response to the owner's reply, the room's AC didn't heat either. Reception knew about it, but made no effort to fix the problem. They also confirmed it wasn't working.

The nightly rate was reasonable, and the staff were really friendly. It’s a hostel right near the center of Madrid, only a few minutes on foot.

The staff were lovely and helpful, and the location is right in central Madrid. The rooms are basic, and the hotel entrance isn’t easy to spot. There’s a nice breakfast available at another hotel associated with this one.