Hotel Playamaro

The check-in process was a nightmare from the start. We arrived at 6:22 pm, and at 7:41 we were still outside, unable to get in. There was no in-person check-in, which edreams hadn’t told us about. When I called, staff said this was a recurring problem, which made me wonder why it hadn’t been fixed. The QR code link wouldn’t accept our booking details, and with both phones low on battery, we had to interrupt a yoga class across the street to charge them. Customer service then said edreams had given us the wrong number and that the hotel had to send a booking reference. Even after getting it, we had to fill in a long list of personal information. The door code we received was wrong, so we called again and were put on hold because other guests were having the same trouble. Then we were told our form was invalid for one person, despite a confirmation email. The agent said he’d make an exception and give us the code, although we’d already done everything they asked. Once inside, the room looked nothing like the pictures. The kitchen utensils and Tupperware were awful, and a pan was so light it wobbled on the stove. The bathroom smelled of sewage and shit after use, and the smell took about 30 minutes to clear. There was dried blood on the side of the mattress, and the cafeteria and swimming pool shown in the pictures weren’t there. The furniture had the worst paint jobs I’ve ever seen. We paid over 100 euros in total. The whole stay was horrible, and I wouldn’t recommend it. The only good thing was that the previous client had left their Amazon Prime account signed in, so at least we had something to watch. I’d give this a zero if I could, so it gets a 1.

I’ve had nothing but problems since arriving, and this has honestly been the vacation from hell. There’s no staff or receptionist, so my partner and I have ended up helping other guests get into their properties. The WiFi doesn’t work, and I had to wash the cutlery because it was dirty when I arrived. Water also comes under the door when it rains and floods the lobby. I was told the room would have a dryer, washing machine, dishwasher, and daily housekeeping. None of those were provided, and only afterwards was I told that housekeeping costs extra. That was misleading when I booked. The place is advertised as being in Nerja, Spain, but it’s in Maro, a one-hour walk away. Half the advertised facilities and amenities seem to be missing. I’m really unhappy and am requesting a refund, because this was supposed to be a relaxing holiday and I feel I’ve been denied that.

We spent hours waiting because the reservation process was disorganized and nobody communicated clearly. The housekeeping team did keep the rooms clean, but the furniture and facilities were so outdated that the place felt uncomfortable. The beds were uneven and hard to sleep in, and the old, worn kitchen equipment made even a simple breakfast difficult. There wasn’t a coffee machine in the room, which is something we normally expect. The room and the booking experience made our stay quite unpleasant. I wouldn’t recommend staying unless they make serious renovations.

The room was filthy, with spider webs packed into the corners like no one had cleaned there in ages. The beds were full of holes and so dirty that we had to sleep on the balcony. It was listed as a four-bed room, but there were only two beds and two couches, plus a mattress that looked like it had been used as a cover in the Second World War. I don’t recommend it.