Leonardo Royal Hotel Mallorca

We stayed in The Majorca suites, and the space, layout, modern feel, and cleanliness were all beyond what we expected. The location on the headland gave us fabulous views across Palma Nova Bay. Housekeeping came daily and changed towels when we asked. We used the hotel bar once and found the staff welcoming and friendly. Alberto ran bingo with so much enthusiasm that he made us smile. We’d definitely recommend the hotel and would choose it again for a family trip to Majorca.

The staff were consistently warm and welcoming, and breakfast had a very good range of choices. Our sea view room was a highlight during the week we stayed. It was generally clean, although some finishing details could be better; for the price range, that seemed acceptable. WiFi was unreliable at times, and parking nearby was limited. We had a very pleasant stay with lovely views and great service.

The sea was only a short walk away, and the hotel also had a pool and gym. Each evening there was a disco for the little guests along with a show, plus a bar on the grounds. We had a wonderful vacation and would love to return. We were on half board and never regretted it: the menu was excellent and varied, with lots of tasty dishes, fruit, vegetables, desserts, and drinks. The staff were very polite and helped us sort out an issue, and the rooms were cleaned every day. Everything felt clean and comfortable.

The beach proximity and views were the only real positives of our stay at the Leonardo Royal in Mallorca. The price didn’t match the accommodation, service, or food, and this location did not feel close to a 4-star hotel. The surrounding streets were dirty, with run-down shops and the feel of a trashy party area. Our worn two-bedroom suite badly needed upkeep: the sink was broken, there was black mold in the shower, and the ceiling had water stains and mold spots and was literally falling apart. Carlos at the front desk was amazing. He patiently answered our reservation questions, suggested beaches to visit, and was a pleasure to deal with. Most of the other reception staff we encountered were arrogant, rude, and dismissive, especially Christian. We had added half board to make meals easier with two children. After the first night’s buffet, which lacked freshness, flavor, and quality, we decided not to use it for the rest of the stay. Everyone in our party felt unwell after dinner, and our daughter became ill that evening and through the night. I asked Christian to charge us for that one day and remove half board for the remaining days. He coldly said it wasn’t possible, even though meal services could be added after check-in. He suggested morning staff might help, but when I came back, I was repeatedly told to return in a few hours or the next morning. On my fourth visit, a staff member said her colleague would arrive in two minutes to sort it out. When that woman arrived, the colleague we’d first spoken to picked up his bag and left at the end of his shift. She immediately started shouting that she knew nothing, couldn’t help, and couldn’t make changes. When we asked who could help, she said the manager would be in later, but refused to tell us his name, saying she didn’t know us and had only just met us. She was yelling in the lobby, making little sense, and refusing basic information. It felt like the twilight zone. The exchange was so confrontational and unprofessional that we decided to track down management ourselves. We called the head office in Berlin, which relayed the matter to the main office in Barcelona and then the regional manager for the hotel in Mallorca. We met with regional manager Daniel the following morning. He was somewhat apologetic, but also tried to defend the employee, praising her work ethic while mentioning she was impulsive. He ultimately agreed to refund the unused half-board days. What should have been a simple fix took several days and multiple unpleasant interactions. If you stay and have a bad experience or find the staff unhelpful, you can ask for the Hoja de Reclamacione. Make sure it’s that government form, not the hotel’s internal one. They are required by law to provide it if you ask.