Haciendas Village Tenerife

The views were incredible, and later in the day the unheated pools were lovely. No one else was using them. The staff were really nice, and the place was so clean. The apartment had everything we needed. If I’m being picky, a pizza tray and a baking tray would have been useful, but we had a wonderful stay.

Everything about the complex was 10/10. The staff were lovely, and our apartment was spacious, spotless and had all we needed for a self catering holiday. It’s a little out of town, but a taxi gets you back from town in five minutes if you don’t fancy walking up the hill.

We paid extra for a sea view and got a view of the parking area instead, with no refund. There wasn’t any parking available in the evening, so we had to walk. Reception weren’t helpful, and they only work a few hours a day, leaving you to handle problems yourself with self check-in and check-out. Our room was for five but had no sheets for the fifth person and no dining chair for them. We left on an early flight, and they kept the 25e deposit for the second key with no intention of refunding it. This was the worst place I’ve stayed at in Tenerife.

We stayed in room 450 for seven days with three young children, and getting around was a daily struggle. We booked Hacienda Village but were put in the neighbouring part, Hacienda lv. After arriving late, there were no reception staff around. We had a code to enter the complex but no clear directions to our apartment. With suitcases and a double buggy, we had to carry everything up four steep flights of stairs to the highest part of the complex. There was no lift. Later we found a very steep slope that you might manage with a buggy if you’re fit. I’d avoid this place with young children or mobility problems. Finding the apartments and moving around was difficult, and the booking had given us the impression we’d get a luxury apartment. The view was the only good part. We made the best of a bad situation, but there may be better located apartments and I wouldn’t risk it again. I’ll research more carefully next time. The staff were friendly, but only on site from 9:30 am to 5:30 pm, so you could be stuck with a problem and no one to help.