Piso Vacacional

We were looked after so well by Sr. Fernando and his family, who made our stay really enjoyable. The room was comfortable, with air conditioning and a shower, and there was a shared fridge. No breakfast is served, but there are plenty of choices nearby. It's about 100 metres from a shopping area with lots of shops, and Praia Sant Joao d' Alacant is a very pleasant, safe 20-minute walk away. We liked the atmosphere and would come back on our next holiday.

We spent a week here and found it very clean and peaceful. The place was comfortable, with refrigerators in the hallways for keeping things cold and microwaves. Its location is handy too, with bars and supermarkets all around.

For the price, this hotel was quite bad, and it's a long way from the city centre. Parking was a problem too: there's none at the hotel, and finding a spot nearby isn't easy. The room was awful. They'd turned the balcony into a bathroom, and the work was poorly done. The mirror wasn't centred over the sink, and the frosted windows let too much light into the room. Service was okay.

We cancelled a reservation, and the owner said he wouldn't refund the money but would keep it for a future booking. We spoke several times, and each time he assured us, "Don't worry, you won't lose your money." He'd also said by email and in person that there would be no problem when we were ready to book again. When we tried to confirm a new date, he said too much time had passed and he wasn't going to look for an old payment. Mr. Fernando, you should keep your word. Saying yes to put us off, then refusing when we tried to set new dates, is disgraceful, especially when you'd already received the money. In reply to your response: I have emails through April 2024 where you said not to worry and that you'd make the reservation. Were those lies? I understand your position, but you never told me I had to give a year's notice. In writing, you always said you'd make the reservation when the time came, but you haven't done that. I also don't understand why you didn't refund me at the time, as many other hotels did. I would have booked again today, and we could both have been happy. It's shameful to deceive customers.