Mas Masaller

I’m still shaken by this experience as I write. I don’t usually post on TripAdvisor or Google, but I feel I need to explain what happened. I booked through Booking.com because I was invited to a wedding in Catalonia. After the booking was confirmed, I emailed the hotel and spoke with Joan Galindo, who works there, to ask what it would cost to have another person stay with me since I’d reserved a single room. His English wasn’t very clear, and he mentioned taxes and several different prices, so I didn’t understand everything in his first reply. I politely asked again whether sharing the room with another person would mean an extra charge. He answered, “Since you don’t want to understand, cancel this reservation and choose another hotel, there are plenty of them.” I was stunned. I contacted Booking.com straight away to explain that I was only trying to understand the rules and plan properly. I then confirmed that there would be two of us. He gave me the price, but also said he would never answer my emails again. I never disrespected him. I’d misunderstood part of his first message, but he showed no patience and spoke to me disrespectfully. I ended up canceling because I’ve never been treated this way by a hotel. He wasn’t professional, his answers weren’t clear, and he even spelled my name wrong. His emails felt like he was “shouting” because he wrote in capital letters, without even starting with “hello” or ending politely. I told him I was coming for a wedding and it was my first time in the city, but there was no welcome at all. I have all the email exchanges as proof. People who had a good stay, please explain how, because I hadn’t even set foot in the hotel and was already made to feel like I was nothing. I can’t recommend a hotel where staff are rude, unclear, impatient with guests, and tell you to cancel and go elsewhere.

We had a roomy place with four bedrooms and two bathrooms, and the garden was lovely, with a shared balcony looking out over it. The meals were delicious, and we enjoyed chatting with the other guests. Service was good too. There was a nice pool, plus a ping pong table.

The owner is really friendly and serves a lovely breakfast with local food. They can also make home-cooked dishes for guests who want them. It’s a classic farmhouse, with a charming interior and a lovely pool, and a great spot to unwind and get away from the city bustle.

The dinner and breakfast were five-star, the rooms were wonderful, and the showers were great. Such a magical home in a magical setting. We had an absolutely spectacular stay and didn’t want to leave.