Home2Book Beach Front Las Gaviotas

I own a property in Fuerteventura that Home2Book managed briefly. After this experience, I’d tell homeowners and renters plainly: DO NOT USE THIS COMPANY. I’ve been involved with holiday rentals for seven years and domestic rentals for over 20, and this is the worst managed company I’ve dealt with. They were perfectly pleasant at first, but problems appeared even before the first rental. Service and communication were extremely poor, and in my experience they take no accountability when things go wrong. My home was significantly damaged, with repairs costing thousands. All my bedding, personal food, several kitchen items, and tools were removed without my consent. Contractors were sent or taken to the house without my knowledge or approval, then I received substantial bills for work that simply did not take place. I’ve repeatedly asked for my belongings back, proof of the claimed work, and a proper cost breakdown. After months of chasing, I still have no clear answers. In my view, they have taken no proper responsibility for the damage, missing property, or disputed charges. Renters should be careful too. I know of cases where people arrived at the property, or even the destination airport, only to be told their booked accommodation wasn’t available and they should find somewhere else. Home2Book did nothing to help. Leaving guests stranded at the last minute is completely unacceptable!!! In my opinion, their behavior is deeply unprofessional at best and bordering on unlawful at worst. After 20 years, this is the worst property management experience I’ve had. I strongly advise homeowners and renters to avoid Home2Book at all costs.

The apartments have ocean views, and the studio had a balcony, enough kitchenware, and a coffee machine. I’d like to come back for the view, provided the bed linen and towels are replaced. The current ones are old and have holes, which made sleeping uncomfortable. The property also needs renovation.

At Costa dream Villa in Tacoronte, we ran into problems from the start. On the first evening the electricity kept cutting out, and on the second day we were without power for half the day. The next day the broken sink flooded the kitchen. I called the agency and was told they couldn’t do anything because their employee was off that day. The oven didn’t work either, and we couldn’t risk using the dishwasher without knowing where its drain led. The barbecue area was so unsanitary that using the grill was impossible. A bucket of dirty water and a mop were left right in the walkway, and staff didn’t even remove them. The house has potential, but the cleanliness was disgusting. They should change the cleaning company if they want to keep any reputation. When I asked about compensation for our ruined vacation, the agency suddenly brought up spare keys that nobody mentioned at check-in and that we never saw. Asked where they were kept, they said, “Where did you last see them?” It felt like a cynical attempt to shift blame. Once it was clear we hadn’t lost keys and hadn’t been told there were spares, they simply ignored me. This is evading responsibility, not service. The agency seems to care only about its own interests, not its customers. Don’t waste your money or nerves.

I was born on February 22nd, and I rented your apartment on February 22nd as a birthday present to myself. I’m very sad that my vacation has turned out this way. I get up at 6 am every day of the week for work, and I came to Tenerife hoping to rest and enjoy some peace. Instead, renovations at the property start at 7 am with a huge racket. I was never notified about the work. It’s a disgrace and false advertising. If you don’t find us a quiet, peaceful apartment in El Médano, I’ll complain to Airbnb and Google Maps. Sincerely, Olivier, a dissatisfied and disappointed customer.