Aguas de Ibiza by NCalma Hotels

That bed was huge and so comfortable, I felt like I was in heaven, and the view from our room was amazing. The spa was great too, with a snack bar in one corner, and the rooftop pool was wow. Breakfast and service were next level, and everything from check-in to check-out went smoothly. I was speechless, honestly. We enjoyed the stay so much that even now, at the airport, we're still thinking about the hotel. I felt like a queen 😂. Thanks for making it so special and treating us with such kindness. We'll never forget you and hope to come back soon! Best regards, Tenzin from Switzerland ❤️

I was very unhappy with my stay at Aguas de Ibiza. When we arrived with my children and friends, nobody helped with our luggage or showed us to our rooms. We spent ages in the lift because no one had told us we needed key cards to reach our floor. For a five-star hotel, being left to find everything ourselves was a first for me. Our room floor looked dirty and had several stains. One room was meant to have a city view, but instead looked out onto a construction site. I raised it with the hotel and was told they might move us, but nobody followed up. The ground-floor bar staff were impolite and slow, and the fruit platter I ordered by the pool never arrived. Calling room service was difficult because the phone line was poor. I ordered three Sprites, for example, and received three servings of fries instead. They also asked me for a 300 euro deposit per room. I'd booked two rooms, so I paid 600 euros without having been told in advance. At check-out, a receptionist said the deposit would be returned within three days. Ten days after getting home, I still had no refund. When I contacted the hotel, they sent a receipt screenshot and a video of the card reader, both in Spanish. My bank advised me to request the 23-digit ARN from the merchant, but the hotel just replied that they'd sent the screenshot and video. Their help and manner were unsatisfactory, so I've started an investigation through my bank.

I stayed here from the 23rd to the 26th of September 2025, traveling alone for a conference at the convention centre directly across the road. Given what happened, I'd advise people not to stay here for reasons of public safety. My room was 217 on the second floor. It smelled strongly of damp and mustiness, and felt mouldy. When I got into bed, I noticed curly hairs, marks, fluff, and dust on the bedding. Since it was late, I slept on the other side and hoped housekeeping would change the sheets the next day while I was at the conference. By the end of my first full day, I had many red, sore, itchy bites on my ankles and legs. I thought they were mosquito bites and bought cream at a local pharmacy, but I kept getting more over the next two days. Once I got back to the UK, I learned they were bed bugs. Around six other people staying at the hotel for the conference told me they'd had exactly the same problem. My bites have been severe enough that I now need antibiotics for the swelling, itching, and pain. The hotel feels worn and dated, and things have been allowed to slip. I want a refund for what I experienced. I reported what I'd found by email and contact form to give the hotel a chance to respond, but nobody got back to me. I feel I have no choice but to post this and warn others about what may be waiting in the bedsheets.

We arrived on Monday 27th October and had to wait for the rooms to be ready. My son had paid an extra €650 before we came to upgrade his room, but the room he was initially given wasn't what he'd paid for. The hotel then moved him to a better room, and upgraded mine too because the one I'd first been assigned wasn't acceptable. On arrival, €50 was also stolen from my bag. This hotel is nowhere near the beach. I won't stay here again or recommend it to friends. They should have staff who can be trusted.