Ski-Inn RukaVillage

We booked a two-bedroom family apartment through Crystal Ski. It was very clean and came with the essentials, including towels, toilet paper, kitchen roll, dishcloths, tea towels, and soap. The layout had a bunk room, a double bedroom, a small shower and wet room with a sauna, plus a living and kitchen area. The sofa also turns into a bed, but six people would find the apartment very, very cramped. Three or four is plenty. The setting is excellent for the gondola to the ski area, which is just across the road. Bars and restaurants are only steps away, and there's a small shop around the corner. The town is small enough that other amenities are walkable too. The downside was the noise. Our room faced Zone, a karaoke bar open until 4am, and for the first two nights groups left with portable speakers blaring. We assumed the first night might be a one-off, but after it happened again the next night, we asked reception to move us somewhere quieter. At first they said the hotel was full, then said there was one room left on the second floor, also facing the venue. Yet the hotel's own website showed at least 14 rooms available for the rest of our stay. When we raised it through Crystal Ski, the explanation changed from no space to an offer to move for €150. I understand that outside noise is partly beyond the hotel's control, but it ruined our stay and they could have handled the situation responsibly. They knew it was a problem and seemed to have other rooms available, but instead of trying to reduce the disruption, they appeared to mislead us and charge extra for a good night's sleep. That's not acceptable. It's a shame, because otherwise we would have returned. The lack of care for guests has put us off. Booking through Crystal Ski seems to have worked against us. Reading between the lines, I wouldn't be surprised if Crystal negotiated the room rates so hard that Ski-Inn doesn't really care about its guests and just wants to fill rooms.