michael B.
The room at Hôtel du Centre Annemasse was clean and my stay was reasonable, but the lighting was so poor that it needed to be at least twice as bright for comfort. Since the TV wasn’t a smart TV, I brought my Samsung tablet. I had to leave at 4 a.m. to catch my flight, and, half asleep in the dim room, I rushed out and accidentally left it behind. I only realized four days later. I called the hotel and contacted them through Booking.com. The two staff members I spoke to both said nothing had been found, even though I gave them my room number, 207. I was told that anything found by housekeeping should be put somewhere safe for collection. That clearly didn’t happen here. I don’t believe another guest could have taken it, since the room should have been thoroughly cleaned first, so I suspect someone on the cleaning team or another staff member kept it and denied responsibility. I know I should have been more careful with my belongings, but I expect to be able to trust the security of a hotel. Based on what happened, I’d tell anyone staying here to take extra care with their things. If you leave something behind, there’s no guarantee you’ll get it back, and the staff will deny responsibility.
