Chalet Les Cerfs

We loved the apartment itself: it was spacious, comfortable, well kept, and in a beautiful location. We stayed overnight after friends invited us to celebrate their daughter’s first birthday, and we were very happy with the accommodation. The checkout, though, had a serious impact on what was otherwise a lovely stay. Leaving at 9:00 a.m. is difficult when you have a small child, something future guests may want to know. Our friends, who rented the apartment, understood the situation and paid an extra €80 for cleaning. Even so, at checkout the cleaning lady said we were supposed to clean the apartment ourselves. She objected to clean dishes being left in the dishwasher and to some dishes on the table not being put back in the cupboards. We asked what the €80 cleaning charge covered, but got no clear answer. Instead, she said our checkout would take her three hours and cost €200, which seemed shocking and completely out of proportion. She kept referring to a printed rules list, but when I politely asked to photograph it so we could follow the rules properly in future, she wouldn’t let me. Her manner was rude and unprofessional. She also said we wouldn’t be able to rent these apartments again, which came across as a threat rather than something constructive. The three of us did everything she requested in about five minutes, not three hours. I have a video showing the apartment exactly as we left it and can share it with the owner if needed. The interaction spoiled our otherwise very positive stay. I hope management will review checkout, make cleaning expectations clear, and address staff communication so other guests don’t have the same experience.