Alexandre D.
By the time it was 20:30, we had left and had to find another hotel. We’d checked in around 19:30 and found the room hadn’t been cleaned at all. The beds had clearly been slept in, the bathroom was dirty, and previous guests had used the towels. The service desk said cleaning would have to wait until the next day, as if we should sleep in those beds, use that bathroom, and take those towels. After we insisted that wasn’t acceptable, they suggested we take linen from a cabinet and make the beds ourselves. That didn’t fix anything, since we still didn’t feel comfortable in an uncleaned room. For a month after our stay, we contacted the hotel again and again. Each week we got the same empty line, “We’ll get back to you as soon as we know more.” It’s now been almost five months, and there’s still been no follow-up, apology, explanation, or compensation. This was by far the worst hotel experience we’ve ever had. Completely unprofessional, unhygienic, and unacceptable. Avoid this place at all costs.

