Nadia M.
The apartment was nothing like the Expedia photos. It was a tiny studio, with exposed plumbing and dangling cables, and it was very dusty. We’d stretched our budget because the pictures looked so good, so we felt completely misled. Before the trip, we tried twice to reach the host and got no answer. Then, about 30 minutes after landing, while we were on our way, they called to say the address was different from the one advertised on Expedia. No one was there when we arrived, and we waited outside in the cold with our two-year-old. At checkout, we were told to leave the keys in a glass jar inside, but the door couldn’t be locked without them. We ended up having to leave them under the doormat.

