WS Nation - Reuilly

The apartment itself was good, with a comfortable bed and everything I needed. It was clean, too. But the company had sent several emails and I still arrived after midnight without a room number or code. Luckily, someone was working in the office, so I could call. It was very loud outside the windows. It felt like a student residence.

It was a letdown, and the price is far too high for what you get. Two people could barely move around in the extremely small room. Finding the apartment alone for self check-in wasn’t easy either. The place looked like former ground-floor offices converted into living space. Better options are available for the same price.

The listing on Booking.com calls this a “4-star” place. I’d like someone to explain that to me. We had to call reception to get in because the directions to the room were wrong. The room was cramped, with an unpleasant light and a tiny bathroom. There wasn’t a proper bed, just a folding one, or a proper second bed as the listing promised. There was no light switch or outlet beside the bed. For the price, the complete lack of comfort is outrageous. Avoid it.

We arrived at 4 p.m., though check-in was supposed to be available from 3, and the room hadn’t been cleaned. The chambermaid was locked out because her supervisor hadn’t given her the right code. Then, from midnight, the lock on our door stopped working. The online reception kept giving us the runaround. They offered another room, but all our things were locked in the original one. We were left without money or food, in yesterday’s clothes and unable to shower because we had no change of clothes. We had only W9 clips for company. After 9 a.m., they still couldn’t give us a timeframe or a solution beyond trying a fork. Sadly, I missed that MacGyver episode. The reception staff were very nice, but they couldn’t help beyond repeatedly reading through their crisis process. I asked Karen to let me speak to the manager, but they only had an email address. After we’d been chasing updates every hour, we finally realized the technician had arrived. Reception had promised to keep us informed, but we always had to call, and the information was never clear. All that was needed was an app to unlock the door. They could have fixed it remotely if they’d let us download it. Twelve hours wasted. Thanks to the technician for being kind.