Relais Thalasso Château des Tourelles
About this property
Want to take a rest and explore the city? Hotel "Relais Thalasso Château des Tourelles" is located in Pornichet. This hotel is located in walking distance from the city center. You can take a walk and explore the neighbourhood area of the hotel — GlissEvolution, Casino de Pornichet and Jules Verne Museum.
Popular facilities
Good to know
- Check-in
- From 16:00
- Check-out
- Until 12:00
- Parking
- Available for a fee
- Breakfast
- Available
- Reception
- 24/7
- Pets
- Allowed
- Accessibility
- Wheelchair accessible
- Late checkout
- Available for a fee
- Luggage storage
- Available
- Languages
- Spanish, German, Russian +4
- Smoking
- Smoke-free
- Children
- Family friendly
Rooms
Reference price
1 / 3 Prestige Family room with ocean view
- Private bathroom
- air-conditioning
- bathrobe
- blackout-blinds
- coffee
- hairdryer
- heating
- pets-allowed
- pillows
- private-bathroom
- safe
- soundproofing
- tea
Prestige Family room with ocean view: Room Amenities
- tea-or-coffee
- telephone
- towels
- wardrobe
- water
- wi-fi
1 / 1 Comfort Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- bathrobe
- hairdryer
- heating
- private-bathroom
- safe
- tea-or-coffee
- wi-fi
Double Suite with ocean view
- 2 guests
- full double bed
- Private bathroom
- mirror
- private-bathroom
- safe
- telephone
- toiletries
- towels
Comfort Business Double room
- 2 guests
- full double bed
- Private bathroom
- air-conditioning
- hairdryer
- private-bathroom
- tv
Guest reviews
Recent reviews shared by hotel guests
The indoor pool and hammam were the best parts of our stay at RELAIS THALASSO Pornichet | Château des Tourelles. Both were clean, warm, and relaxing, and the spa is very well kept. The staff there were courteous and friendly. The valet was also prompt and professional, and even cleaned our windshield, a nice touch. Our room, though, was not ready at the 4:00 PM check-in time. We waited until 4:30 PM without an explanation or apology. Once we got in, the bedroom carpet was stained and full of dog hair, as if it had not been vacuumed. The furnishings were dated and unclean, which felt well below what this price should get. A blocked shower drain then flooded the bathroom and reached the carpet. Maintenance cleared it temporarily and left towels, but there was no fan, no offer to change rooms, and no follow-up from management. Dinner was poorly coordinated: the appetizers came before drinks or bread, and nobody gave us much guidance on the several menus. There were very few choices for seafood allergies, although the veal chop we settled on was excellent. Breakfast tasted good, but the service was slow, inattentive, and disjointed. At checkout nobody asked how the stay had gone, even though we had reported a major problem. We had also canceled an appointment with the on-site events planner after the flooding and never got any acknowledgment or reply. The spa and valet team were standouts, but cleanliness, guest care, and coordination elsewhere were disappointing for a luxury hotel. The place could be exceptional, but it needs much more attention to detail and hospitality.
We had such a good stay here with our two young children. The restaurant food was superb, and the pool and gym were excellent. Everyone on staff was friendly, polite, and easy to talk to, and they really made us feel at home. We hope we can come back soon.
The restaurant and reception staff were very helpful, and we especially enjoyed breakfast and dinner. The voiturier service was excellent too. Our rooms had lovely furniture, a coffee and tea machine, a great balcony, and blackout curtains. The A/C worked well on the one very hot day. We had asked for two side-by-side sea-view rooms and got them, but room #233 smelled strongly of smoke. It clearly seemed that previous guests had been smoking there, so it wasn't suitable for children or non-smokers. After we raised it, we were moved to rooms #231 and 235, which were a little farther apart. Apart from that initial problem, we had a great stay at the Chateau des Tourelles. The place could be a bit more child-friendly. Children are basically tolerated at the spa during certain hours, but there are no child-sized bathrobes unless you bring your own, and some guests seemed to feel differently about having kids there. We took our children to Club des Dauphins, a 15 min walk away, which made their time in Pornichet more enjoyable during our family vacation. Thanks for a nice stay.
The location is good, and the staff are charming and helpful, but I'm not sure I'll come back. I was pleased with my last stay, especially the delicious breakfast, so I booked again. This time breakfast wasn't like last year, which was disappointing, and I wonder what changed. At this price level, I expected the quality to be high. Parking also cost extra, the room carpets are getting worn and look rather shabby, and I wish the spa had longer opening hours.
Five stars all around. It's in a great spot on a cliff above the Atlantic, and you can swim in the outdoor pool with a view or use the indoor pool. Just great.
Amenities
Everything available at this property
General Services
77 available- Shopping on site
- Computer
- Air conditioning
- 24 Hour Reception
- Elevator/lift
- Smoke Free Property
- Heating
- Ticket assistance
- Express Check In/Check Out
- Garden
- Television in lobby
- Terrace
- Fire Extinguisher
- All Spaces Non Smoking (Public And Private)
- Outdoor furniture
- Room service
- Iron and board
- Luggage storage
- Laundry
- Safe Deposit Box
- Concierge services
- Wake Up Service
- Telephone
- Iron
- Diet menu (on request)
- Transfer services
- Tour assistance
- Billiards
- Hiking
- Sun Deck
- Ping Pong
- Garage
- Family/Kid Friendly
- Extra decontamination measures
- Personal protection equipment for guests
- Contactless Check In And/Or Check Out
- Additional Measures Against COVID 19
- Year of construction
- hotel
- MasterCard
- Visa
- City centre
- Electric vehicle charging station
- Check In Hour
- Check Out Hour
- Late Check Out
- Local and international calls
- Laundry service
- Multilingual staff
- 24 Hour Security
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift access
- Shop
- Concierge
- Luggage room
- Non Smoking Area
- Highchairs
- Projector
- Parasols
- Hot tub
- Turkish bath (hamam)
- Solarium
- Hairdressing salon
- Brunch
- Half Board
- Half board without drinks
- Half Board With Non Alcoholic Drinks
- Full board without drinks
- Full Board With Non Alcoholic Drinks
- Special dietary options
- Deposit on arrival
- Non Smoking Establishment
- Credit card is compulsory as a deposit, no deposit in cash is accepted
- Aqua fit
- Cycling / mountain biking
Accessibility
4 available- Upper floors accessible by elevator
- Accessibility features
- Wheelchair Accessible
- Wheelchair access to restaurant
Internet
3 available- Free Wi Fi
- Wired Internet
- Wi Fi
Parking
6 available- Electric car charging
- Parking
- Parking nearby
- Car park
- Secure parking
- Valet parking
Meals
24 available- Bar
- Breakfast
- Buffet breakfast
- Breakfast in the room
- Restaurant
- Snack bar
- Air conditioning in Restaurant
- Breakfast room
- Breakfast buffet
- Breakfast served to the table
- Continental breakfast
- Hot breakfast
- Breakfast a la carte
- Early bird breakfast
- Late riser breakfast
- À la carte lunch
- Set menu lunch
- Buffet dinner
- À la carte dinner
- Set menu dinner
- Breakfast and dinner
- Breakfast and lunch
- Vegetarian meal
- Vegan meal
Business Services
7 available- Business center
- Event facilities
- Fax and copy machine
- Meeting and presentation facilities
- Conference Hall
- Meeting room
- Business centre
Recreation & Wellness
9 available- Spa tub
- Massage
- Steam room
- Sauna
- Spa
- First Aid Kit
- Steam bath
- Spa treatments
- Spa centre
Pool and beach
15 available- Swimming pool
- Indoor Pool
- Outdoor pool
- Beach facilities
- Seasonal outdoor swimming pool
- Beach/pool towels
- Heated swimming pool
- Public beach
- Next to the beach
- Beach
- Private pool
- Indoor freshwater pool
- Indoor saltwater pool
- Indoor heated pool
- Sun loungers
Sports
6 available- Bike rental
- Table Tennis
- Fitness facilities
- Gym
- Bicycle hire service
- Fitness
Children
2 available- Babysitting and childcare
- Babysitting service
Pets
4 available- Pets allowed
- Small pets allowed (under 5 kg)
- Large pets allowed (over 5 kg)
- Large pets allowed (over 5 kg) not available in all rooms
Room Amenities
9 available- Non Smoking Rooms
- Soundproof rooms
- Family room
- Cable TV
- TV
- Hairdryer
- Shower/Bathtub
- Wardrobe/Closet
- Towels and bed linen
Languages
7 available- Spanish
- German
- Russian
- English
- Italian
- French
- Portuguese
What's nearby
Explore attractions, restaurants and transport around the hotel
125 m 2 min walk
56.2 km
378 m 5 min walk
322 m 4 min walk
Attractions
20- Le vieux môle378 m 5 min walk
- Place des Océanes1.0 km 13 min walk
- Tropicarium Bonsaï La Baule2.6 km 33 min walk
- Parc des Dryades3.3 km
- Forêt de La Baule Escoublac3.3 km
Restaurants
20- Georgitta Trattoria322 m 4 min walk
- Le Bistrot du Pêcheur324 m 4 min walk
- L'Autentic Restaurant341 m 4 min walk
- Ô Mazette345 m 4 min walk
- Kon-Tiki389 m 5 min walk
Transit
20- Aéroport Nantes-AtlantiqueAirport56.2 km
- Avenue de Bonne SourceBus125 m 2 min walk
- Marché de PornichetBus379 m 5 min walk
- TennisBus449 m 6 min walk
- Place du 8 MaiBus511 m 6 min walk
Stay rules
Important conditions for your stay
Hotel information
- Total rooms
- 105
Electricity
- Voltage
- 230 V
- Frequency
- 50 Hz
- Socket types
- E
