Résidence Lagrange Vacances Les Arolles

You really need a car, since the ski lifts are quite a way off. The underground parking is handy and inexpensive, and the price was reasonable. The manager was very friendly and helpful, and speaks fluent English. For two people, these were some of the roomiest mountain apartments we've stayed in.

The manager is a cool, really friendly guy, and there's a small sauna in the building. Our apartment for eight was clean and nice, with a well-equipped kitchen, though we missed having an oven. There was just one toilet for everyone, so I'd recommend keeping to six people or fewer in an apartment. The ski lift is nearby.

He was extremely rude and not helpful at all. We were trying to understand some “rules” that hadn't been listed on our booking confirmation, and he immediately became aggressive. It seemed other guests had also had a bad experience, since they had left him a bad review. He came over to ask if we had already left one. When we said no, he laughed in our faces and said it wasn't nice to leave a bad review. Is he even allowed to complain to customers about a review? The apartment is for six people and says it comes with the necessary things, but “necessary” meant one toilet paper roll and one trash bag. He said we had to buy the rest. There were no sheets provided, and they charge 8 euros per person, not even per bed. Absolutely no sense.

The place was dirty, the heater didn't work, and two chairs were coming apart. The deposit was ridiculously high, and they required our credit card details. Then, a few days after we left, charges were made to our cards for amounts we hadn't agreed to. The main lift isn't terribly far, but the route is quite steep. After a full day on the piste, I wouldn't want to have to climb it.