Logis Hotel l'Esterella

The proprietor is a real gentleman and is always willing to help if you have a question or run into an issue. It’s also the most relaxed hotel around here by far. We’ve been coming for ten years without any problems. Agay is a pretty little town, and this is easily the best place to stay. You can park right outside, and the beach is only about 100 yards away. Rooms have air conditioning, a fridge, and a safe. For a little extra, you can get a balcony with a sea view.

I found the hotel’s hospitality badly lacking, and the experience cost me a lot of time, money, and stress. I had reserved and prepaid for a room, but when I arrived around 21:30, the front office was dark and locked. There was a lit open sign by the hotel name, but nobody answered after I knocked for 20 minutes. I couldn’t find a night bell or a message for me, despite having received confirmation. A guest I asked didn’t know how to reach the staff either. I’d arrived late because I missed a train connection. The taxi from the station cost €35, and there was no bus or train service into Agay from St. Raphael at night. I spent another ten minutes looking around for staff or management, then knocked at the office door again for ten minutes. My US cell phone had no connection, and I couldn’t find a phone anywhere. With no businesses open and no way to call a taxi, I had to walk the 13 kilometers back to the train station in St. Raphael, which took three hours in the middle of the night. I know I arrived later than planned, but I don’t think 21:30 is an unreasonable time. The hotel knew I’d booked and prepaid, yet left me without access to my room. Basic decency would have meant leaving a message or paying attention to a guest expected at a reasonable hour. I’m very disappointed and unhappy with the way I was treated.

We stayed for a week in August 2016 and found it really comfortable. The staff were lovely, and everything was very clean. A beautiful family beach is just across the road.

The staff were very friendly, and the rooms were clean and well looked after. Good value for the price.