Hotel Innes by HappyCulture

The staff really make this hotel: everyone was friendly and helpful. Coffee was excellent and available all day, and the place lives up to its happy culture ethos. The location is perfect, an easy walk from the train station and close to all the sights, with a simple bus or tram ride as another option. Rooms are on the small side, but there's a little fridge and an elevator. You won't regret choosing Hotel Innes when you're in Toulouse.

The room was spotless, and the reception staff were very friendly and helpful. The location is good, too. The rooms were much smaller and less comfortable for two people with luggage than we expected from the photos, which made them look light, modern, and spacious. The bedrooms have been updated, but the bathrooms still feel old and aren't very pretty. It didn't feel like what we'd expect from a four-star hotel.

The staff made us feel welcome with lots of thoughtful little touches around the hotel, and breakfast was lovely. It's a cosy, comfortable place, just about a five-minute walk from the city centre. We'd happily recommend it.

The evening receptionist on November 21st and 22nd was so helpful. I don't know her name, but she was young, brunette, and curly-haired. She brought us a fan heater to warm up the room, and was genuinely kind throughout our stay. We also loved the complimentary viennoiseries and sweets. Thanks to her and the whole team.