Krystian N.
I paid for the cleaning service, so I expected the staff to take care of the room. Still, at checkout they kept my €250 deposit, saying the room hadn’t been cleaned properly. Nobody told me I had to take out the rubbish during my stay. There were no signs or written rules about it, and nothing was said at check-in. If I’d known, I’d have done it. With no clear explanation, keeping the deposit felt arbitrary and unfair. I found this really disappointing and wouldn’t recommend the residence. Its rules seem unclear, and it felt like they were more interested in holding on to deposits than giving good service. I’d avoid it if you don’t want to be charged unfairly.
