Lucy A.
We’d paid for the booking and a security deposit, and were still getting check-in emails right up to the day. But when we arrived, the booking had been cancelled. No one had even told the booking agent. We were left outside with our bags at nearly 7pm on a Saturday after travelling from Devon, Manchester, and Shropshire to meet up. It felt so unsafe, and we were told the refund would take seven days. A really disgusting experience.
