The Fairview Hotel

We were moved because Fair view hotel had overbooked, and ended up at Helmshore around the corner. I was really disappointed they sent us there. The sheets had stains and hairs on them, the carpets and doors were dirty, and the curtains were coming away. The shower was awful, the TV was hanging off the wall, and its aerial was live and dangling loose. There was no breakfast either, though I wouldn't have wanted to eat there. The Fair view hotel itself looked alright, but this was the worst hotel I've ever stayed in.

The room itself was lovely, which made having to leave a shame. We found bed bugs, and the woman seemed upset but agreed that they were bedbugs. She called around to find us somewhere else to stay, and we didn't have to pay the extra even though the other hotel cost more. I wouldn't stay again. There was also a claim that the hotel payment hadn't gone through, despite it showing as taken from my online banking. Seeing other reviews made that seem a bit suspicious.

We only booked at the last minute after our caravan holiday fell through, and the staff went out of their way to help us. The top floor was fantastic, with two big family rooms and a large bathroom between them. The beds were so comfortable it was hard to get up, especially with that lovely breakfast smell around. The buffet had loads of choices and was outstanding. I loved the place and would absolutely return. I'd give it a 10 if I could!

The parking advertised as private at the back was just a yard off a narrow lane with room for four cars. With all the street parking full, we had to pay £10 for overnight parking elsewhere. Our beds were worn and very uncomfortable, and a socket was hanging completely off the wall. There was a horrible smell as soon as we entered the room, coming from what they called the bathroom. The woman at reception was unfriendly and rude when we arrived, then on checkout told us to put the key there without even saying thank you or asking how the stay was. Very disappointing. I wouldn't recommend it.