Featured review
kristi P.
2/10
I wish I could give this place minus 1,000 stars. The apartment's policies didn't mention the £350 deposit, which is far too much for me. Once I found out, I called to say I couldn't afford it and wanted to cancel. The woman on the phone told me to cancel through the booking app and put “too high deposit” as the reason. I followed her instructions and asked when I'd get my money back. She said the refund would come during the week. Tonight, staff messaged to say they won't refund me. That's a ridiculous way to treat customers. Terrible staff and customer service.
