Dakota Glasgow

The hotel was extremely dark, and everywhere felt dusty and poorly maintained. My allergies flared up badly, which made the stay really uncomfortable. We were here on our honeymoon after a five-star hotel in Edinburgh, and the difference was huge. It was a major letdown for what should have been a special trip, and we couldn't wait to leave. The location was poor, cleanliness unacceptable, and basic amenities were missing. There wasn't even a mini fridge. The beds were advertised as king size, but clearly felt like doubles. When I asked about upgrading to a king, staff told me it was already a king and that they don't have double beds, which isn't right. I have a king at home and this was nowhere near the same size. booking.com even listed it as a double, despite the hotel's website calling it a king. Staff were dismissive and unhelpful when I raised concerns. They seemed more interested in charging extra for a super king upgrade, even though I'd already paid almost £100 more than the upgrade price advertised on their website. Noise was another problem: constant traffic outside, plus lots of drunk people shouting below our window at night. I'd asked for a quiet room, but couldn't relax or sleep. We couldn't order room service either. The QR code led to a site saying the hotel wasn't taking orders. Each of us got one complimentary bottle of water on arrival. Housekeeping threw mine away the next day even though there was some left, and no fresh water was provided on day two. They knew we were there for our honeymoon and made no effort to acknowledge it. Our previous hotel had greeted us with a complimentary bottle of Prosecco. We didn't expect it, but it showed thought and care, which was missing here. Anyone saying the Dakota is like a five-star hotel either hasn't stayed in one or has only stayed in very bad ones. I'd honestly rate this place three stars. The price was far too high for what we got. If I'd known, I'd have paid a little more for a nicer hotel. It felt more focused on taking money than giving guests a good experience. I wouldn't return or recommend it.