The Queens Hotel

I stayed here overnight while visiting Cardiff. The room was basic, but just right for a night's rest, and the comfort was about the same as I'd have got for more money closer in. It was only a short drive to where I needed to go. Sometimes staying a little further from your destination saves you money.

Avoid this place if you want a quiet night's rest. There was music blaring from some rooms, people running up and down the corridor at 3am, and the police were there. The council is housing undesirable people here. I barely slept and had an eight-hour drive the next day, so be aware if you're thinking of staying.

Avoid at all costs. Customer service was shocking and completely unhelpful. We were booked for one night on 26/12/25 while visiting family. A local family member told us not to stay, saying the Travelodge was a drug den, had been raided, and had ongoing issues. I'm registered disabled and have mobility problems, so I couldn't risk it. I'd read reviews saying things were okay over the previous month, but others described problems from late October into November. I paid the saver rate, but still expected customer service to help when I explained that some doors were broken and a few men were sleeping in the corridors. Instead I had to find another hotel 40 minutes away at my own expense. I'm out of pocket because they didn't keep their promise, and I'll be taking this to the local press. I'll never stay again.

The hotel absolutely reeks of weed and urine, and we're extremely disappointed by how bad it smells. Drug addicts and homeless people are always hanging around outside. We were often woken at 5am by loud banging inside the hotel, hard enough that we could see our room's TV shaking, and by arguments full of foul language that sometimes carried on for an hour. It feels incredibly unsafe, especially for women and families with children.