Premier Inn Kendal Central

The rooms were very tired, with furniture missing and filthy windows. Service was also slow because there weren’t enough staff. We had to go looking for someone to take our bar order, and eventually gave up and went out to eat. Breakfast was much the same, with food running out quickly and a wait of over ten minutes just for eggs. When I asked how to pass on my concerns, I was handed a scrap of paper with the website on it. I used WhatsApp, but it took more than five days to get a response. After several attempts to reach someone, I did eventually get through to a good customer care representative. The staff are good, but the hotel needs overdue investment in its facilities. This chain isn’t living up to the “Premier” name. I’d probably not stay again, as there are better places in Kendal that focus more on quality than profit.

Lovely views and a really nice setting, tucked away from things. The rooms were clean and nice, and the staff were exceptionally helpful. The food wasn’t the best, though, the fish could have been fried a little longer. Also, with 90 rooms, the car park could be a lot bigger.

The location wasn’t quite ideal for us, but we had a very pleasant stay. Staff were friendly and helpful, and the hospitality was very good. The rooms were spotless, fantastic and really comfortable.

In Room 218, the shower was scalding hot because its temperature dial would only turn about a millimetre and seemed jammed. The hook had been ripped off the back of the door, there were paintwork marks, and the bedroom carpet had several stains. The desk was in a terrible state too. Its edge was broken and uneven, with chipboard exposed, and it scratched my arm while I was typing, so I folded the menu over to protect myself. It was also bowed near the window. After making a nespresso and going out for an hour, I came back to find water all over the desk and dripping down the sides. The machine was faulty, clearly leaking repeatedly for quite a while and causing the desk damage. I’m surprised no one noticed. I also waited over 10 minutes by the “please wait to be seated” sign, watching three other people in an otherwise empty restaurant, only to be told there was no space because I hadn’t booked. Really? I’m a regular Premier Inn guest, have a Premier Inn business card, and this was my second PI that week. To find all this in a room meant to be Premier Plus was very disappointing. I hope it’s just this one room. I would’ve rather told someone at checkout, but nobody came when I pressed the buzzer.