Holiday Inn Lancaster by IHG

The housekeeping team kept our room spotless throughout, and the staff made my husband’s 40th birthday feel truly special. We hired a private room for the celebration, then they surprised us by letting us use it for the rest of our stay, which made for a relaxed family gathering and private breakfast. The staff also gave us a beautiful celebration cake. Everyone was friendly and helpful, and we can’t recommend Holiday Inn Lancaster enough for special occasions. Five stars don’t cover it. Thank you to all the staff! 13/12/25

I travel a lot for work, and arriving at a hotel alone in the evening is usually a lonely, sometimes intimidating moment. It’s that “Phew, made it” feeling. This time the check-in felt different. The young woman was chatty and gave me a tip about the great hashbrowns at breakfast, which I hadn’t tried on earlier stays. Most of all, she made a point of not saying my room number out loud, just the floor. It seems small, but it made a huge difference to how safe I felt. She really stuck in my mind and is such an asset. Thank you, sister 🫶🏻

The location was convenient, and the hotel had a warm, welcoming feel. Breakfast was fresh, with a good range of options. Staff were professional and welcoming, and check-in was smooth and hassle-free. My room was comfortable and well equipped with everything I needed for a relaxing stay. The service exceeded my expectations. I’d highly recommend Holiday Inn for comfort and quality.

**Update:** Someone got in touch this morning and sorted out the refund quickly. They’re also dealing with it internally to help prevent this happening to other customers. Maybe it was a one-off, but thank you for handling it so fast. I often stay at Holiday Inn for work, but this was my first time eating at the Lancaster location, and it’ll be my last. I ordered the chicken and pulled pork burger. The chips and two onion rings did more to show up than the chicken did. It cost £17.50 plus a £1.75 service charge, £19.25 in all, so I expected the chicken to be more than a tiny presence. It looked impressive when it arrived, tall and stacked, but the first five bites were basically lettuce. I finally found a piece of chicken on the sixth bite, tucked under the bun. It was about half a centimetre thick and didn’t cover even half the bun. More lettuce sandwich with emotional support chicken than chicken burger. I don’t usually complain, but I showed the waiter and explained why I was disappointed. He agreed and took it to the kitchen, then came back with, “It is what it is.” I asked for a refund. He said he’d speak to the manager, who never came to talk to me. I was told refunds couldn’t be processed there, and when I asked how to get my money back, they said to email. I had to ask again before anyone gave me an email address. The waiter was polite and seemed new, so I don’t blame him. The real problem was the lack of care, service, and follow-up, especially for that price. Very disappointing. If you order that burger, bring a magnifying glass to find the chicken.