247 London Studios

I pay my rent every month and never intended not to pay, but this was so upsetting that I cried as soon as the man left. I've never been treated like that before, and I think it'll stay with me for a long time. The landlord came to collect rent and yelled and swore at me because I said they'd sent me two different rent notices. I was alone in the flat with a tall stranger shouting at me, and I felt extremely unsafe. They have keys, which made me scared he might do something when I was alone there. I called the office, but no one helped. He wouldn't let me speak and kept shouting, “ARE YOU PAYING CASH OR VISA? YOU DON’T HAVE ANY POWER TO SPEAK TO ME!” Another man heard him and came to my door. He just watched. I assumed he was also with the agency, and was shocked at how indifferent he was to what was happening. I kept saying I would pay, but asked the landlord to stop yelling and being rude, and to apologise. He got even ruder, kept swearing, and I could still hear him outside after I closed the door.