Charming City Retreat in Central London

The worst experience we've had. My friends and I were told our luggage would be stored safely behind a locked door, with only us having the access code. While we were out on our departure day, the owner left that door open for garbage collection. A stranger got in and stole my bag, which had my laptop, passport, and camera. When we reported it, the owner was rude, dismissive, and aggressive. He showed no empathy and made no effort to help us recover anything, leaving us to deal with the stress ourselves. The situation also made us miss our flights home. He verbally promised to cover the flights, but never followed through. This caused us a lot of unnecessary stress. I wouldn't stay here, given the risk and lack of professionalism.