Charming one Bedroom Flat Near Maida Vale by Underthedoormat

I booked a two-bedroom apartment for two nights so wedding guests could stay near our venue and gather to eat and sort out last-minute details. When I arrived, I had to clean the floors and walls because I was embarrassed to let them stay there. There were only a few plates and cups and no cutlery, so getting together over food wasn't really possible. We also wanted to surprise one of the bridesmaids with a cake and a few friends for her 18th birthday, since she was giving up her day to be a bridesmaid. The woman at the desk was very rude. She greeted me with, “now listen to me,” and then a security man knocked on the door to ask who was inside. It felt more like a bail hostel than an apartment. Never again. I cancelled the Marriott for this place, and regret it. Avoid at all costs.

I ended up booking somewhere else. I was told I couldn't reserve online or by phone, and would have to download and fill out a PDF form, then send a photo of my ID. I gave up.

The staff are very friendly, especially Mr Ahmed. This is the best hotel.

Very poor.