Holiday Inn Express London Chingford by IHG

Lucy and Suzy at reception were incredibly kind and helpful, and the breakfast was delicious. My room was cleaned every day. I was especially glad there was security keeping an eye on the parking area, since my van was full of tools. When every space was taken, Atilla was friendly and helped me find somewhere to park. I had a lovely week here and would gladly come back. Mark.

The room had lots of storage and shelves, and ours was on the third floor with a view. The shower was good and there was plenty of hot water. Breakfast was the usual Holiday Inn Express offering, and the staff were friendly and helpful. It’s a small to medium sized hotel in a convenient spot by the North Circular Road. The reception and café/bar area feels pleasant and spacious, and there’s a handy car park. Guests still pay £10 per night even with the discount. A bigger discount, or complimentary parking for IHG Rewards Club members, would be a welcome perk.

I’ve stayed here many times with my partner, and because of work we often check in late. Alana at reception always greets us with a lovely smile and is so helpful. I’ve watched her handle difficult people without losing her cool. The rooms need updating, and we’ve had some problems with ours, but Alana always sorts things out with a smile. She’s a real credit to the company.

The staff were genuinely friendly and tried to put things right, which was about the best part of our stay. The rest gave us plenty to laugh about later, preferably from another hotel. The bathroom had a drain smell we won’t forget. The windows wouldn’t close, so we got a breeze and a soundtrack of city noise, a bit like urban camping. Breakfast felt more like a test of patience than a meal, with food disappearing quickly and guests left to share their disappointment. There were three of us and only two duvets, adding a competitive edge to bedtime.