Leonardo Hotel London Aldgate

I especially liked how peaceful it was, which made it easy to unwind after a busy day. Housekeeping kept the room in great shape throughout, and it was clean and comfortable, with a cozy bed, spotless bathroom and all the amenities thoughtfully provided. The room’s design was lovely too. From the moment I arrived, the hotel felt welcoming, and the modern style and comfort worked really well together. Staff were friendly, attentive and ready to help. Check-in was smooth, and everything during my stay went perfectly. Hotel Saint is well placed for nearby attractions, restaurants and transport, so getting around was easy and stress-free. Cleanliness, service and attention to detail stood out. I’d highly recommend it for a comfortable, stylish stay, whether you’re travelling for business or leisure. It’s good value and made for a memorable visit. I’d definitely stay again.

The restaurant was the one bright spot, and it was amazing, though it felt separate from the hotel itself. The staff were polite and helpful, but that couldn't make up for what happened. When I emailed about the problems, the property replied that I hadn't reported them, even though I had. My partner and I had booked two nights for Valentine's Day. I’d wanted one night, but that wasn't an option. I accepted the extra cost because I thought staying here would be worth changing our plans for. Instead, we found a strong cannabis smell in the room and suspicious stains on the windows as soon as we arrived. I shouldn't have had to ask reception to clean the glazing. At 2 a.m. on our first night, the fire alarm woke us three times. That may have been caused by another guest, but it still made a bad stay worse. In the morning, the tap sputtered dark brown water. It eventually ran clear, but I didn't feel comfortable using the basin, so I brushed my teeth with bottled water. The shower fitting was loose at the ceiling and leaked from the side. That wasn't the biggest issue, but for what we paid, it added to the disappointment. We'd planned a relaxing, romantic break and didn't want to spend any time in the room. This was the worst hotel experience I've ever had, and I travel for work every month.

The metro is right nearby, and the staff were really nice. Our room was clean and quiet, with a comfortable bed. There's also a gym with weights and machines for a decent workout. I had a great stay and would definitely recommend it.

We won't be visiting Leonardo hotels again after this check-in. My wife had booked the room for our anniversary and was the lead booker. We arrived with our baby, who was crying, and the receptionist kept asking me for ID even though I didn't have any with me and my phone was off. My wife had to search her phone while trying to settle the baby. In the end, we showed the baby's birth certificate, which had my name on it, to confirm my identity. We've stayed at many hotels, including some higher class places, and have only been asked for ID from the lead booker when travelling with them. This was a horrible experience. The receptionist was awful, and I hope management sees this and deals with her accordingly. Trip type: Holiday