Colin P.
Hotels.com had to find us emergency accommodation on Christmas Eve after we'd been left waiting around for three hours. I'd travelled four hours to Romford, only to discover there wasn't a vacant room, even though I'd booked in October. I couldn't reach anyone by phone either. It was bloody disgusting, and they owe me for all the stress. They shouldn't be allowed to advertise. I can only give them one star for sheer cheek.
