mk | hotel london

The check-in screen was broken, there was nobody on site, and the only option was an AI chatbot. It kept giving me a phone number that didn’t work. I spent 30 minutes standing outside in the rain, trying to get into the building. Don’t expect help if something goes wrong. It felt deeply unsafe, and I would not stay here again.

The staff were helpful once we got in touch. The hotel itself was perfectly fine, but I wasn't keen on checking in at a very exposed touchscreen reception. It was also having technical issues when I arrived.

The bus access was the one bright spot. Check-in was all electronic, with nobody at the desk to help, and there were no signs showing where the rooms were, so I had to wander around. The room didn't look like the pictures. The duvet covers looked old and torn, had a yellow tinge, and the pillows were very small. There was dust along the sides of the bed, too. Breakfast was a letdown: when I came down at 8:45, there was no bacon or sauce, just beans, cold meats and bread. For £165 I expected better, and even two stars feels generous.

Peter at reception was a real help, and so friendly during our stay. Getting around was easy too: the bus stop is right outside, with a direct route to Central London from nearby Putney Exchange, while the Underground and National Rail stations are about an eight-minute walk away. Sainsbury's and Waitrose are close for supplies or snacks. We found the MK Hotel in Putney a good-value, practical place to stay. You get what you pay for, and for a budget trip to London, it worked well.