Paragraph Palmers Green - Tottenham Stadium

My self check-in booking was for 4th October to 6th October, but they never sent any check-in information. I spent hours on the phone and was repeatedly told it would arrive by email shortly. It never did. Four hours after check-in time, they finally said they couldn’t support my booking. They didn’t contact me first; I had to chase them while standing outside the property. No alternative arrangements were offered, and I barely got an apology. Poor communication made this the worst experience I’ve had. 0/5.

I’d paid for my stay in advance through Booking.com, but the gig I planned to attend in Tottenham was cancelled a couple of days before my trip because of the tube strikes. Once the new gig date was announced, I got in touch to ask if I could move my booking. Rooms were still available, and I knew the new date might cost more. I was happy to pay the difference, but they didn’t even give me the option to rebook and simply said no. I’ve lost a significant amount of money as a result. A more flexible, customer-friendly response would have made a real difference.

The worst part was being left in limbo less than two days before my friend and I were due to travel to London. I booked months ahead through Booking.com, and at 9:25pm on Wednesday, two days before Friday check-in, I got a message claiming they’d been trying to reach me all day. They hadn’t called or messaged. When I rang, I was told the hotel was overbooked and my reservation had been cancelled, with no earlier warning. The woman I spoke to was very rude and offered no help. She said Booking.com would refund me, but they had heard nothing from the hotel. A man at another listed number belittled and yelled at me, then told me to cancel through Booking.com myself to get my money sooner. Mine was a non-refundable booking. I called Booking.com that night and again the next day; they couldn’t reach the hotel, and the reservation still hadn’t been cancelled. Booking.com eventually cancelled it themselves. If I’d followed that man’s advice, I could have faced a £200 late fee because Paragraph Palmers Green hadn’t cancelled it as claimed. Booking through Booking.com was the only thing that saved me. The double booking turned out to be a blessing in disguise, especially after the reviews I saw before the stay. Absolutely disgraceful staff. Do not book.

The rooms were spotless, stylish and comfortable, and I was impressed by how much care had gone into the details. Staff greeted me warmly and were attentive throughout. The hotel has a welcoming, luxurious feel, with excellent amenities and a location that made exploring the area easy while still giving me a peaceful stay. I had a fantastic time at Paragraph Palmers Green and would happily return. Highly recommended for a high-quality hotel experience.