PremierLux Serviced Apartments

Stay away. Other reviews make it look like a long-running fraud. They send you to a hotel 20 minutes away, claiming there's a maintenance issue. The Best Western actually has a cheaper room rate, and they take their cut. A huge con, with no offer to refund the transport cost.

I booked Premier Lux Serviced Apartments through Expedia and got a confirmation saying the £100 security deposit would be refunded at check-out. That was the only reason I accepted the policy. But when I arrived, they moved me to another hotel without telling me beforehand. It was old and dirty, far below the standard of the place I'd booked and completely unlike the photos. No explanation or apology. At check-out, they didn't return the £100. Instead, they suddenly said it was only a pre-authorisation and might take 5, 7 or even 14 working days to release. That contradicts the original message saying it would be refunded at check-out. Now I'm waiting weeks for money that should have come back immediately, while both the hotel and Expedia give vague answers. This was misleading, unprofessional and unreliable. If you expect transparency and respect as a guest, stay away. There are plenty of better options in London, and this one wasn't worth the stress.

They charged me without telling me my stay would be at Park hotel, about 2 miles from premerelux. When I asked the receptionist why he hadn't mentioned that before charging me, he said it was company policy and apologized for the inconvenience. This is an absolute scam. The stay at Park hotel wasn't pleasant either. When I put my hand on the sink, it broke onto my foot. I reported it straight away, and staff apologized and offered to move me to another room, but I refused and left. A couple of hours later, I noticed premerelux had charged me for two nights and added another 200 for the damage. Please stay away from these scammers.

We booked one hotel, then on arrival they sent us somewhere else without telling us where we were going. After a long journey with children, not knowing the destination was really disappointing. Very unprofessional, and they don't care about people's feelings. The room they sent us to was smelly, unclean and unhygienic. It was winter and so cold that we had to leave an electric heater on all night.