Abie C.
I’m absolutely furious and will take this complaint higher up. The owners should be ashamed of how they treated disabled guests. We had to bang on the door until a tiny lady in her pyjamas answered, and she couldn’t speak English. The owners will face the consequences. The place was disgusting, and we got no sleep. It confirmed wheelchair accessibility, yet there were three stairs at the entrance and no alternative way in. The doors weren’t wheelchair friendly, and the floors were uneven everywhere. Dust and yellow tar covered the walls. I couldn’t lock or unlock the door from my wheelchair. My supposed apartment room was tiny and missing the advertised kitchen, sofa and single bed. It had two double beds and a folded-up bed with no mattress. There was also a step up to the toilet. My wheelchair wouldn’t fit in the room, so it had to stay in the hallway, risking the security of my belongings and creating a major trip hazard. The toilet and shower weren’t accessible, and the shower only gave frozen cold water. I couldn’t open the windows, so my friend had to. Once open, anyone could climb in or out, or snatch our things. I was also worried about worse risks, including trafficking, as the place was beside a train station with construction going all night and homeless, dodgy people lurking outside because it was lit up and open. The beds barely fit the medical equipment I need to sleep. I also need boiled water for my equipment and a kitchen for my diet, but neither was there, despite being listed in the booking accommodations. I wouldn’t put my worst enemy here. It’s not worth the sleep.
