lydia M.
I’ve stayed here for work nearby for eight nights over the last month, and the rooms pleasantly surprised me. They were clean and comfortable. We also enjoyed the carvery, and the location is great for Bethlem Hospital and transport into central London. My issue is breakfast. There’s no gluten-free bread, and one of the morning waitresses communicated particularly poorly about that and other breakfast choices. When I asked questions, she seemed unwilling to help. I was also told I couldn’t use the gluten-free bread I’d bought myself, and there was no alternative. The way she delivered the messages was the main problem, but I’d like gluten-free bread to be offered as an option for guests.
