Room Information
1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
1 / 6 Add your dates to see current rates.
Recent reviews shared by hotel guests
The hotel is in a really nice part of London, but I wouldn't stay here again. The room was tiny, with barely space to move around. The bathroom smelled so bad I had to keep the door shut and the fan running to sleep. The bedding wasn't properly cleaned, and the pillows were so flat they were barely worth using. A couple of times, the room lights stopped working, and the overhead lights seemed unreliable even though there were plenty of other lights. Check in was a hassle too. The contact less device glitched and never showed my room number, so I called a hotel representative. We went back and forth for over 10 minutes because he wanted a hotel confirmation number. I'd booked through orbitz and didn't have one, but he didn't seem to understand. Eventually he confirmed who I was and gave me the room number. I also asked by phone about a partial refund for leaving a day early. The representative gave me attitude and said he couldn't help, so I stayed until the reservation ended. There are laundry machines in the basement, two washers and one dryer. One washer was out of order, so I used the other one, only to find that the dryer wasn't working either. I ended up hanging wet clothes around the room, hoping they'd dry before I left the next morning. Please don't stay here.
The en-suite bathroom was very clean, and I was pleasantly surprised to find a small heater and mini-fridge in the room, plus what seemed to be a portable air conditioner. Even some “proper” hotels don't provide those. There were a few drawbacks. The washing machines were out of order for my whole stay, and the walls looked worn and could use a little refurbishment. With no reception, you can't just ask for a towel or key card when you need one. Still, I thought it was a pretty good deal.
The shower was lovely, and the sheets were clean. The room looked clean at first, though the stool was stained. Then the fire alarms went off, and nobody was there to sort things out. The poor cleaner took all the complaints. Check in was fine, and the man there was nice and helpful. I had to go somewhere else, and when I came back the television wasn't working. I called the number on the hallway wall and waited 45 minutes instead of the 10 to 15 minutes I was told. The man couldn't fix it at first, and found the remote, but I wish I hadn't pulled the bed out because it was filthy. After about an hour he got the TV working. I was tired and ready to relax, but the door outside my room kept banging through the night. Apparently, if you want to complain, you have to do it before you leave?
I stayed in September 2025, and the hotel had been renovated. The room was spotless and stylish, and the location worked really well, about a 10 minute walk from Paddington Station and 5 minutes from Marble Arch. Check in was simple and efficient. None of the problems mentioned in earlier reviews came up for me. I'd happily stay again.
Our room hadn't been cleaned after the previous guests, and it took hours for someone to come and clean it. The rooms look modern, but the walls are dirty and you can hear everything from the other rooms. The next morning, while I was getting changed and my partner was still in bed, two people walked into our room. They turned out to be cleaners. After such an awful stay, they still refused to refund us. They also tried to mislead me about information they had told me to follow. Don't stay here, spend a bit more somewhere nicer.
Everything available at this property
Explore attractions, restaurants and transport around the hotel
167 m 2 min walk
298 m 4 min walk
924 m 12 min walk
19 m 1 min walk
Important conditions for your stay
Deposit required
