Cheetham Hill Guest House

The location made it easy to get around, and the bedroom and bathroom were clean and well kept. The staff were polite and the service was really good. I was very happy with the stay and hope to come back. Keep it up, and all the best.

The building was hard to get into. Nobody answered the door, and the number on the booking site put me through to the OYO main line, which sent me to another number, possibly the owner. Someone eventually called back, but first they wanted a screenshot of my booking sent to their phone. It took about ten minutes before I got the access code. There were no towels on the bed, so we couldn’t shower. When I called, they apologised and told us to take towels from 'room 1', where we found just one for the three of us to share. They promised to bring more that evening, but never did. The faulty shower was a pain to turn on and off. There was chewed gum on top of the kettle, and the walls beside the bed were disgusting. The area was run down and we didn’t feel safe. The rooms looked nothing like the photos, and people were smoking inside the building. A really bad experience.

I gave this place one star because there wasn’t an option for zero. We arrived around 11.45pm and were assigned Room 5 upstairs, reached by steep stairs. There was a strange smell in the building, and the room was one of the dirtiest I’ve ever stayed in. The curtains were dirty, the room smelled bad, and the walls were stained. Worst of all, there were bed bugs. We couldn’t sleep all night, and I got 15-20 bites. We left at 5am after only five hours, although we’d booked two nights. The caretaker acknowledged the bed bugs and agreed to speak with the manager about a refund. They returned just 35% of our money, and the property has never responded since I developed serious health problems from the bites. The place was in a horrific state, filthy and full of bed bugs. Avoid it if you want a nice trip.

The photos make it look clean, but the place was disgraceful and dirty from top to bottom. I had to be let in by another guest because it was cold and raining outside. After trying three phone numbers, I was told they’d overbooked and given yet another number to call for a refund. Days later, nobody answers that line, it just goes to voicemail. I’ve left several messages without a reply and am waiting 14 days for the bank to refund me. If you’re reading this, seriously look elsewhere!