Kimpton Clocktower by IHG

We had a smooth checkout, and they even gave us free water to take along. Breakfast was delicious, with plenty of choice and good quality items. After our night out, we came back to find the room turned down, chocolates on the bed, pillow spray and the heating on. Such a cozy touch. The beds were extremely comfortable, the shower was great and the toiletries were complimentary. The room felt spacious and luxurious, with a snack tray, complimentary fudge for club members, and cold water and milk in the fridge. The lobby decor is beautiful, and Britney at the front desk gave us a warm welcome. Check-in was quick and easy, with a complimentary drink at the bar. The staff were brilliant throughout and nothing was too much trouble. We'll definitely stay again.

The Kimpton Clocktower is gorgeous, and the staff were very friendly. Our one gripe was that there was no concierge or anyone to bring our luggage up after check-in, which isn't ideal with heavy bags. We had a fantastic two-day stay and would recommend it.

We had a lovely stay, and the reception staff were welcoming and helpful. The rooms were beautiful, large, clean and comfortable, with impressive big windows and a handy fridge. The adjoining bar has lovely decor and atmosphere. Check-in and checkout were handled professionally. Breakfast had lots of choice and lovely fresh fruit, and the spread was great overall. We booked for four adults but found only three sets of towels, two mugs, not much coffee or milk, and two dressing gowns and pairs of slippers. We managed, and I'm sure they'd have brought more if we'd asked, but those things should already have been there. There were no vegan alternatives to sausages or bacon, and no dairy-free porridge, unlike the trusty Premier Inn. Breakfast staff weren't very attentive; for instance, no one offered more coffee after the first mug. More vegan choices for evening meals would've been welcome too. The food was very expensive, though the £6 portion of chips was tasty.

The breakfast and food were good, and most of the staff gave excellent service. One older, grumpy woman at reception seemed quite unenthusiastic, though. For a high-end hotel, I was disappointed by the bedding and pillows in the room. The corridors smelled strongly of hospital cleaning products, and the floors looked old and due for refurbishment. The herringbone flooring especially seemed dated and had a lot of noticeable flaws.