The Reach at Piccadilly, Manchester, a Tribute Portfolio Hotel

The room was a real let-down at breakfast. We had to ask for menus, waited about 20 minutes for someone to take our order, then another 20 minutes or longer for the food. I ordered avocado on sourdough with poached eggs, but got smashed avocado on toast with one egg, without garnish or presentation. You can get a better breakfast at Wetherspoons. The continental choices were fine, though. My partner paid for the suite for our one-night stay at The Reach Hotel. It was bright, clean, and had a lovely canal view. The hotel itself looked modern and well maintained, but the staff were the biggest disappointment. Organisation was poor, and the team seemed to lack basic customer service skills. There was lots of chatting among staff, and we noticed eye-rolling when they answered guests' questions. It felt unprofessional. For the price of a 4-star Marriott hotel, the experience didn't meet the standard I expected.

We stayed one night over the bank holiday weekend, and the staff were so welcoming and kind. After our 14-hour flight, they let us check in early. Breakfast had decent choices, and you can order from the à la carte menu as well. Great location, just around the corner from Piccadilly station. 10/10 experience.

I marked it down a little because it's a Marriott and I'm comparing it with Marriott standards. The location is great, close to Piccadilly station and the city centre. The rooms have a nice layout and design, even though they're on the small side. Cleanliness was a problem: there was dust, hair on the sink counters, and stains on the walls. Communication with the front desk and housekeeping was the biggest issue. They forgot the towels, and it took two hours to get them to me even after I asked several times.

The location makes getting around easy, just a few minutes' walk from the station and close to the city, shops, and restaurants. I had a great stay at The Reach Hotel Piccadilly and would come back. The service was friendly from the start, and it was a nice touch that my room was ready for early check-in. My room was clean and comfortable, and breakfast had a good range of options. I could hear some outside noise from the lower floor, but that's pretty typical for Manchester on a Saturday night. If you can, ask for a room on a higher floor.