Citysteps Hotels Newcastle West

The price was very affordable, and getting into the town centre was easy. I stayed for two nights and had a really enjoyable time. The room had everything we needed, was clean, and the bed and pillows were comfortable. Staff were friendly, too, and they even found me a clothes steamer for my suit, which was a great bonus. I'd definitely recommend staying here.

The rooms were very poor, and the receptionist was extremely unhelpful when I was trying to check in multiple rooms. For a business stay, two adults shouldn't be expected to share one double bed. I hope the hotel improves.

For a cheap, no-frills stay, this place worked well for me. It was clean and only about a 5-minute bus ride or a 15-minute walk from the city centre. The pool table in the lobby was handy for passing time, and there was a big TV at reception where you could watch what you wanted. The tea and coffee selection was good, and you could ask for things like a hairdryer, steamer or fan.

The night-time city view was lovely, and the place was a pleasant spot to stay. It's about a 25-30 minute brisk walk from the city centre. Staff were nice and helpful, and there was hot water for complimentary tea and coffee at reception around the clock. The beds were incredibly comfortable, with fresh linen and four pillows on each double bed. The shower was the letdown: the water kept switching from freezing cold to boiling hot about every 30-40 seconds. We told the staff in the morning, and they said they'd fix it.