Daniel P.
The location worked well, but I was disappointed by the room and the service. It was clean, though dated, and didn't feel like a 4 star stay. A gap in the window couldn't be closed, so traffic noise came in all night and the room was nowhere near soundproof. There was no fridge either. At check-in, the welcome was poor. It felt like we were a burden instead of paying guests. At the restaurant I asked about the 15% club discount and was told I should have a voucher, followed by a shrug. When I mentioned the check-in service to the staff member, she said it wasn't her department. On checkout morning, despite the do not disturb sign being up, someone knocked 10 minutes before checkout time to ask when I was leaving. Then a staff member waited outside our room until we left. I found that very strange and borderline creepy. They had guests checking in when I returned the key, so it was clear they wanted the rooms cleared right on the dot. That's fine, but they should've let me check out on time. Unfortunately, I wouldn't stay here again. I don't expect a five star experience at a four star hotel, but even basic standards weren't there.
