Carhampton

I stayed for three weeks in August this year, and it was hell. The room was dirty, the furniture and rooms looked tired and worn compared with the photos online, and the wardrobe was unstable because its back was off. The bedsheets had hair and blood stains. The bathroom light switch cord broke. I tried to fix it, but it kept snapping, and I accidentally broke the cheap toilet seat while doing so. The fire alarm kept beeping and triggering my PTSD. I reported it several times, but nothing was done apart from removing the detector head. It only needed a 12v battery replacement, and I had no working detector for the rest of my stay. There was lots of banging and noise in the hotel and next door. When the manager returned from holiday, there had been no handover from amdy, and the rooms were never serviced. The maintenance man was approachable, which was the only positive, but maintenance was otherwise useless. There was no housekeeping, I didn’t feel safe, and staff were rude and aggressive. The fire safety was breached. I was disabled and going through a mental breakdown, which the hotel knew about. I’d just lost my uncle to cancer and wanted someone to talk to, but the manager wasn’t bothered. On my last day she banged violently on the door, shouting and screaming, then unlocked it and came into my room while I was naked and going to the toilet. She told me to be quiet or she’d call the police. I asked her to leave, and she threatened me with the police. I said to go ahead because I’d done nothing wrong. The police came and were nice. After that, I was forced to sleep rough on the street for three months, and I’m still homeless. There was a broken window at the front of the hotel, poorly boarded up, and broken glass by the front door. When I appealed to the council, I asked about the CCTV. She lied and said she hadn’t entered my accommodation, made me out to be in the wrong, and said the CCTV didn’t work. I disagree. I’ve worked in hospitality as a maintenance manager for large estates and hotels, and I’ve never stayed in such a hellhole. Making me homeless while I was in crisis is disgusting. Stay far away and boycott this inhumane excuse for a hotel!