Premier Inn Redditch North - A441

We booked a Premier Plus room, number 216, and the air conditioning didn’t work at all. The windows were sealed shut, so the room became unbearably hot and stuffy, and we barely slept. My husband called reception and was told their panel had the air con set to 22°C, so even though our room thermostat was at 19°C it couldn’t cool below 22. The receptionist lowered the setting for us, but it made no difference. We had another night booked, but by morning I was ready to leave if they couldn’t move us. Reception found us another room, though it wasn’t a Premier Plus room like the one we’d paid for. We agreed on the condition that its air con worked. Room 234 did have working air con, and it looked like a newer system. Its thermostat showed the room temperature, unlike the one in the Plus room. The standard room was already cooler when we went in, even though it was still 24°C. I can only imagine how hot the first room got. It felt like we were being boiled alive. The receptionist gave us a complimentary breakfast the next morning, which was good given that we’d lost the Plus room. The hotel was otherwise clean and good, and the staff were friendly. But with sealed windows, the air conditioning needs to work properly. Surely there are policies about room temperatures. Even prisoners are legally allowed fresh air through an open window. Something needs to change with the air con, or guests should be able to open a window.