Priestley Street Apartment in Sheffield

I checked out and found somewhere else to stay because I felt disgusted and worried about my safety as a woman travelling alone. The flat was conveniently placed for visiting my son at university, and I would have stayed several times if this hadn't happened. The flat itself was okay, though the decor was odd, a spare mattress was leaning in the hall, and the place looked a bit tired. I was there too briefly to use the facilities. I booked through Booking.com. The small print mentioned a refundable £100 damage deposit, which was requested before I could get the check-in details and still hasn't been refunded. I was told there was a heater and to keep it on low because it would be noisy. When I arrived, it was clear the main heating wasn't working. The heater was so loud on high that sleep would have been impossible, and the room was freezing. It didn't seem enough to keep me warm on a cold January night. I contacted the property through Booking.com messaging. A very angry man told me to message only in emergencies and to leave the heater on while I was out. He wouldn't accept that this was a fire risk. He called me a serial complainer, gave no apology, and said I'd be fine with a duvet. He became aggressive and offered no solution. Completely out of order.